Requesting a cancellation
Email hello@pionnerglobalservices.com with your name, project or invoice reference and the reason for the request. Do not include full card details. Submitting a website inquiry is free and creates no payment obligation.
Before work begins
Amounts paid for work that has not started are refundable, less only client-approved third-party costs that cannot be recovered. We provide an itemized explanation of any deduction. The project agreement confirms the start conditions and any specific commercial terms before payment.
After work begins
If a project is cancelled after work starts, the settlement accounts for documented work completed at the rates or milestones agreed in writing and previously approved, non-recoverable third-party costs. Any prepaid amount beyond that earned balance is refundable. There is no blanket no-refund rule.
Undelivered or disputed work
If we cannot complete agreed work, we discuss an adjustment or refund of amounts attributable to undelivered work. If a deliverable does not meet the agreed scope, tell us what is wrong so we can review a correction, adjusted delivery or appropriate refund. Credits or substitute services require your agreement.
Processing and legal rights
We confirm the basis, amount and expected processing steps in writing. Refund arrival depends on the original payment provider. Third-party purchases are subject to their provider’s terms unless applicable law requires otherwise. Nothing in this policy limits mandatory rights or valid payment disputes. Project-specific terms must be disclosed and agreed before payment.